Privacy Policy
Quorra IT LLC (“Quorra IT,” “we,” “us,” or “our”)
This Privacy Policy describes how we collect, use, share, and protect information when you use Quorra Dispatch, including the iOS and Android apps, the web application, and related customer-facing pages such as quote links, the website lead form, and the customer portal (together, the “Service”). It also covers inquiries you send us about the Service.
Quorra Dispatch is a product for home and field service businesses and their teams. It is intended for business use in the United States. We do not offer the Service for distribution in the European Union.
The marketing website at quorrait.com has a separate, shorter notice for that site’s contact form. If you only use the public website and never create a Dispatch account, that site notice still applies to form submissions there.
1. Who this policy is for
- Account holders and team members who sign in to a business’s Dispatch account.
- Customers and leads of those businesses, whose information a contractor enters into the Service or who submit a lead form, open a quote link, or use a customer portal. In that case the contractor is typically the business that decided to use Dispatch; we process that information to provide the Service to the contractor.
2. Information we collect
Information you provide
- Account and profile: name, email address, password, business name, business phone and mailing address, tax rate, state (for the price guide), hours, logo, notification email and phone, and similar settings.
- Team: names, emails, phone numbers, roles, pay and commission figures you enter, and invite links.
- Operational data: customers, leads, jobs, estimates, invoices, payments you record (amount, method such as card, cash, or check, and date), price book items, purchase orders, vendors, timesheets, service plans, templates, notes, and files you upload for a logo or a custom invoice or lead-form layout.
- Support and contact: name, company, email, phone, and message when you use Contact us or in-app Support.
- Payment for the Service: when you subscribe, you add a card through Stripe. We do not see or store your full card number. Stripe processes that payment information on our behalf.
Information collected automatically or from the device
- Sign-in and session data needed to keep you logged in and to limit a login to one device when that feature is enabled.
- Push tokens: if you allow notifications in the iOS or Android app, we store a device token (APNs or FCM) so we can send alerts about leads, bookings, payments, and assignments. You can decline or later disable notifications.
- Location: optional. If you tap “On my way” or “I’ve arrived” on a job and allow location access, we may store that precise location with the check-in. If you decline, the check-in is still saved without coordinates. We do not continuously track your location in the background.
- Log data our hosting providers may process in the ordinary course of operating the Service (for example IP address, timestamps, and approximate request metadata) to keep the Service secure and running.
Information from third parties you connect
- Stripe: subscription status and whether job payments were completed; Connect account status if you connect a Stripe account for payouts.
- QuickBooks Online: if you choose to connect it, invoice and payment information needed to sync with your QuickBooks company.
Information from your customers. If someone fills out your Dispatch lead form, opens a quote, books a time, or pays an invoice through a portal or payment link, we collect the information they submit (such as name, contact details, and payment confirmation from Stripe) and associate it with your account.
We do not use advertising SDKs, analytics SDKs, or crash-reporting SDKs in the Dispatch app. We do not sell personal information.
3. How we use information
We use this information to provide, operate, maintain, and improve the Service; create and secure accounts and enforce role-based access; send transactional messages you request or configure, including estimates, invoices, reminders, and on-the-way notices, by email or text; send optional push notifications; process subscription charges and contractor payouts through Stripe; sync data with QuickBooks Online when you connect it; provide support, onboarding, and product notices; and protect the Service, prevent fraud and abuse, and meet legal obligations.
4. How we share information
We share information with service providers that host or operate parts of the Service, including Supabase (authentication and database), Stripe (payments and Connect), Resend (email), Twilio (text messages), Apple (APNs push delivery), and Google (FCM push delivery, and Maps if a user opens a location link). We share with QuickBooks Online (Intuit) if you connect your company, with your own customers and team when you send a quote, invoice, portal link, reminder, or assignment, and with professional advisors or authorities if required by law, to protect rights and safety, or in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
We do not sell, rent, or share personal information for third-party advertising.
5. Payments
Card payments for your Dispatch subscription and card payments your customers make on invoices are processed by Stripe. Job payments can be sent to the Stripe account you connect. Quorra IT does not hold those job funds. Cash and check payments are only recorded in the Service if you log them.
6. Retention
We keep account and operational data for as long as your account is active and as needed to provide the Service, resolve disputes, and meet legal and accounting requirements. If you cancel a subscription, you may continue to access data until the end of the period already paid for, and we may retain records as needed after that. You may request deletion as described below. Push tokens are removed when you sign out of the device (when the app can reach the server) or when you ask us to delete them. Location coordinates are stored with the related job record until that data is deleted.
7. Your choices and rights
You can update much of your information in the app (Settings, Team, Billing, and the records you maintain for customers and jobs). You can decline location or notification permission on the device. You can disconnect Stripe or QuickBooks in Integrations. You can cancel a subscription in Billing on the web.
Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold, or information about how we use and share it, including rights under the California Consumer Privacy Act. To make a request, email [email protected]. We will need to verify your request. We will not discriminate against you for exercising a privacy right.
If you are a customer of a contractor who uses Dispatch, please start with that contractor, because they control the records in their account. We can help where we are required to do so.
8. Children
The Service is for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
9. Security
We use industry-standard measures appropriate to the nature of the data, including HTTPS in transit, access controls, and authentication. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Data location
The Service is operated in the United States, and information is processed and stored primarily in the United States (including by our service providers).
11. Changes
We may update this policy from time to time. The effective date above will reflect the latest revision. For material changes, we will provide a reasonable notice where appropriate. Continued use of the Service after an update means you accept the revised policy.
12. Contact us
Quorra IT LLC
Email: [email protected]
Phone: (916) 302-7695
Website: https://quorradispatch.com